The court denied the woman in a lawsuit against PrivatBank to return 75,300 UAH, which were written off from her account. Considering the circumstances of the case, the court acknowledged that the plaintiff had violated the obligation of the bank's immediate notification of fraudulent actions, which became the basis for refusing to satisfy the claim.
In April 2024, funds of UAH 75,300 were written off from the PrivatBank client's account through the Privat-24 system. The woman immediately went to the bank and police, declaring unauthorized write -off. Privatbank, in turn, refused to repay the funds, explaining that the disputed payments were made using personal information of the client, which she had not to transfer to third parties.
On November 19, 2024, Desnyansky District Court of Chernihiv made a decision in favor of the bank. The Court noted that the woman did not work immediately to inform the bank about fraud: reporting of disputed transactions was received only a day after their implementation, namely on April 3, 2024, although the victim had to inform the banking institution immediately after the problem was found. The court also stressed that the plaintiff did not provide sufficient evidence that this violation was conditioned by the bank's actions or improper performance of his duties.
The court noted that the client is obliged to maintain the privacy of personal information, as well as to inform the bank in a timely manner in case of loss or fraud. As the plaintiff failed to fulfill this obligation in a timely manner, the court believed that the bank was not responsible for the losses.
